Terms of Service & Policy

Refund Policy
We are committed to delivering high-quality products to our customers. However, due to the nature of our goods, we have a specific refund policy for items damaged during shipping. Please review our policy carefully:

Eligibility for Refunds:
Refunds are only eligible if the shipping packaging was damaged upon arrival. In such cases, a claim will be filed with the shipping company after a refund has been issued.
To be eligible for a refund, customers must provide photo evidence of the damaged packaging and product within 24 hours of receiving the delivery.
Refund requests must be submitted by contacting our customer service at contact@unclemacsgourmetpies.com or 253-993-9745.

Non-Refundable Situations:
We do not offer refunds for issues related to product taste, personal preferences, or any dissatisfaction not caused by shipping damage.
No refunds will be provided for orders with incorrect shipping addresses provided by the customer, delays caused by the shipping carrier, or items left unattended after delivery.

Claim Process:
Once we receive your refund request with sufficient evidence of damage, we will initiate a claim with the shipping company.
Refunds will be processed once the claim is filed and adequate information is provided from the customer.
The refund will be issued back to the original payment method within 3-5 business days. We do not offer cash refunds.

Cancellations:
Orders may be canceled within 24 hours of placing the order for a full refund.
No cancellations are accepted after 24 hours of order placement due to the preparation and shipping process, OR after product has shipped and a tracking number is provided. 
For any questions regarding refunds or claims, please contact us.

Terms of Service
Welcome, by using our website and placing an order, you agree to the following Terms of Service.

General Terms:
These Terms of Service govern all orders placed through our website, phone, or in person.
By placing an order, you agree to provide accurate information, including contact details, delivery address, and payment information.
Product Information:
We make every effort to ensure our products are accurately described and pictured. Slight variations in appearance may occur due to baking processes or ingredient availability.
Our products may contain allergens such as nuts, dairy, and gluten. It is the customer's responsibility to review product descriptions and notify us of any allergies prior to placing an order.

Orders and Payment:
Orders must be paid in full at the time of purchase. We accept major credit cards and payments through secure gateways.
Orders are considered confirmed once payment is successfully processed.

Shipping and Delivery:
We partner with reputable shipping carriers to deliver our products. Shipping fees are calculated based on the delivery address at checkout.
We are not responsible for delivery delays caused by the shipping carrier or incorrect addresses provided by the customer.
Customers should inspect their package upon arrival. Any damage to the shipping packaging should be reported within 24 hours to be eligible for a refund or replacement (see Refund Policy).

Order Cancellations and Modifications:
Orders may be canceled within 24 hours of placement or before shipment is sent for a full refund.
If you need to modify your order, please contact us within 24 hours. We will do our best to accommodate changes, but modifications may not be guaranteed after that time.

Intellectual Property:
All content on our website, including text, images, and designs, is the intellectual property of "Uncle Mac's" / Uncle Macs Gourmet Pies and may not be reproduced without permission.

Limitation of Liability:
Uncle Macs Gourmet Pies is not responsible for any losses or damages that occur after the product has been delivered in good condition.
In no event shall our liability exceed the total value of the order placed.

Changes to Terms of Service:
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.
By placing an order, you confirm that you have read, understood, and agree to these Terms of Service.

If you have any questions or concerns, please contact us at contact@unclemacsgourmetpies.com or 253-993-9745.